Technical Support

Call Toll Free 888-201-4547

Purespeed HelpDesk! We're here to help you 24hrs a day with our online HelpDesk ticket Submission and Tracking System! In addition to calling or emailing technical support you can now have the added option to use our HelpDesk! Purespeed HelpDesk provides a simple, easy to use web interface for managing and tracking technical support problems. Our HelpDesk allows for better communication between our customers and support staff. You can submit any problems or questions related to dial-up or webhosting! Click on the HelpBuddy below and signup as a NewUser to use this feature.

*** Please Click Here to view our basic set up tutorials ***

Is someone you know having problems sending you email? It may be that their ISP's mail server isn't configured properly.  In order to provide maximum protection against SPAM, we require sending mail servers to properly identify themselves.  Click Here for more information.

For General Information on SPAM Click Here

PureSpeed supports issues related to the specific services we offer. If you are looking for support for specific hardware or software that is not directly supported by PureSpeed, you probably should check out our Third Party Customer Support Links page.

9/21/01: To all Netscape Users using versions 4.5, 4.6 and 4.7: Due to increased cyber attacks by spammers and hackers, all ISPs are upgrading their mail filters Click Here for more Information.

8/29/01 Note: MAC USERS : Please Click Here to get NEW DNS Changes.

If there are any pages not included in here and you would like to see them included or need help with something not listed here please call Tech Support at 888-201-4547 or email us at techsupport@purespeed.com.   Our Technical Support Hours are 9am to 5pm M-F